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Cancel an order

To cancel an online order, immediately log into the website or app where you made the purchase, go to your Order History, find the specific order, and look for a Cancel or Get help with this order button. If the item has already shipped, you may need to initiate a return or contact customer service.

If you used the Shop app, you can delete tracking records, but actual cancellations must generally be managed directly through the merchant’s store.

  • Check the Status: If it is still “Pending” or “Processing”, you can usually cancel it directly from the site’s dashboard.
  • Contact Customer Support: If the button isn’t available or the order has shipped, use the merchant’s chat, email, or contact form to request an immediate halt. 
  • Refuse or Return: If the item is already in transit, you can refuse the delivery upon arrival so it returns to the sender, or file for a return once it arrives.

No returnable are all make up,oils,serum,underwear,tights and shorts

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Support@kwayakhe.co.za
30 business days

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