To cancel an online order, immediately log into the website or app where you made the purchase, go to your Order History, find the specific order, and look for a Cancel or Get help with this order button. If the item has already shipped, you may need to initiate a return or contact customer service.
If you used the Shop app, you can delete tracking records, but actual cancellations must generally be managed directly through the merchant’s store.
- Check the Status: If it is still “Pending” or “Processing”, you can usually cancel it directly from the site’s dashboard.
- Contact Customer Support: If the button isn’t available or the order has shipped, use the merchant’s chat, email, or contact form to request an immediate halt.
- Refuse or Return: If the item is already in transit, you can refuse the delivery upon arrival so it returns to the sender, or file for a return once it arrives.
No returnable are all make up,oils,serum,underwear,tights and shorts
7 days
Support@kwayakhe.co.za
30 business days